Shipping Policy

Collections from Label Pal Offices:

Kindly contact us to arrange a collection date & time- prior to collection to confirm our availability Email: orders@labelpal.co.za
Collections can be arranged for Monday-Friday office hours. Our address is 72 Norite Rd, Heldekruin.

Shipping Information:

Tired of ordering something online and waiting weeks to receive it? So were we. That's why we developed our efficient online shopping store. We aim to ship your orders within 3-7 working days from receipt of payment. Customised/personalised orders will take a little longer. The delivery time depends on the product and quantity required. Contact us to confirm the delivery time on your order: orders@labelpal.co.za

We offer the following methods for shipping your orders:

The Courier Guy - Main City Centres in South Africa

A maximum volumetric size of A3 bag applies.

Delivery would be 1-3 working days from dispatch of order.
All shipping charges are estimated. Actual shipping charges may vary.

The Courier Guy- South African Outlying Areas

Enquire here to confirm if we are able to deliver to your suburb- if you are based in an outlying area in South Africa. All shipping charges are estimated. Actual shipping charges may vary. Delivery would be 2-5 working days from dispatch of order.

PUDO Box -The Courier Guy

How pudo works : PUDO is a convenient way of having your parcel delivered to you via to a Pudo box.

The service is provided by the Courier Guy.
The Pudo boxes are located all over SA. It's a convenient and cost effective method of delivery- especially for those outlying areas.
NB Please choose your closest pudo box to you and enter it as you make your online purchase

Go to : https://customer.pudo.co.za/service-point-locator

We will email the tracking number to you once the parcel has been booked and dispatched.
You will receive an email or sms from The Courier Guy (Pudo) to confirm when your parcel has been delivered to your pudo box.

They will provide a pin to unlock the box.

NB : Please ensure you collect your parcel promptly within 36 hours -as the Courier Guy will return the parcel to the depot if not collected in the specified timeslot.
if you have any queries regarding the PIN or PUDO box, you can contact the Courier Guy (Pudo Support team) directly.

Please use the pudo website to track your parcel: https://portal.thecourierguy.co.za/track