Frequently asked questions

No. You can design and order as a guest. An account lets you save a design and come back to it later, see your past orders and order again.

Open the product, press Start designing and design it right there in your browser, on a computer or a phone. There is nothing to install, and the price updates as you go. Our help guides take you through every designer step by step.

Name label kits need no designing at all: you type the name and check the preview.

Yes. For stickers, satin and leather tags, button badges, stamps and mugs, press Start designing and choose Email us your artwork later: you order now and send us the file afterwards. The same card has a template for your exact size (PDF), and your order email says where to send the file. For anything else, send us an enquiry and we will quote.

No artwork at all? On the same products choose Our designers draw it for you, tell us what you want and attach your logo or examples if you have them. The design fee is R150 (VAT included) per design and covers the first 20 minutes of design time, enough for most designs and changes.

Your proof is a picture of exactly what we will print. You check it and tick to approve it before it goes in your basket, and at checkout you confirm that you have checked the spelling and layout.

Please check every letter. Once a proof is approved it is treated as final and your order goes into production, so a mistake in an approved proof cannot be refunded. If something is wrong, do not approve it: change it in the designer, or ask us.

Very close, but every screen shows colour a little differently. Small variations in colour (and in cut position or size of up to 2 mm) between your proof and the finished product are normal and are not a defect.

Every product page shows its price, and the designer updates it as you choose the size, material and quantity, so you see the full price before anything goes in your basket. Where a product has a minimum quantity, the product page and the designer tell you. Prices are in rand and include VAT.

Most orders are made within three to seven working days of your proof being approved. Weekends and South African public holidays are not counted.

Then The Courier Guy usually delivers within one to two working days to the main centres and two to four working days to regional areas, counted from dispatch. Those are the courier’s times, not a guarantee. Our delivery policy has the full picture.

Yes. Tick Rush your order in your basket and your order is ready for shipping or collection within 48 hours, excluding weekends and South African public holidays, provided it is placed before 10h30 on a working day. Your basket shows the Rush Fee and the exact ready date before you pay. If we miss it, the Rush Fee is refunded in full.

Rush buys production speed, not faster delivery: the courier then takes its usual time.

We send everything with The Courier Guy. You choose at checkout:

• To your door. The price is The Courier Guy’s quote for your address, shown to you before you pay. Door delivery is never free.
• To a Courier Guy locker. You choose the locker. When your parcel arrives you get an SMS with a PIN to open it. Please collect it within 36 hours; after that the courier moves it to its nearest kiosk. Locker delivery is free when your basket, after any discount, comes to R1 500 or more including VAT (delivery itself excluded).
• Collect it yourself, free: see below.

No. We deliver to addresses and lockers in South Africa only.

Yes, free, from Peanut's Pet Food, Wilro Park, 40 Graphite Rd, Wilro Park, Roodepoort, 1724. Monday–Friday 9 am–6 pm; Saturday 9 am–1 pm; Sunday closed

Choose collection at checkout; you still pay online. We tell you when your order is ready and hold it for thirty days. Someone else may collect it for you: they need your order number and your name.

When your order leaves us we send you its waybill (tracking) number, so you can follow it with The Courier Guy. For a locker you also receive the courier’s SMS with your PIN when the parcel arrives.

Online, through Payfast, by Visa, Mastercard or American Express cards, Instant EFT, Capitec Pay, Apple Pay, Google Pay, Samsung Pay, SnapScan or Zapper. The options available for your order are shown on the payment page.

Your card details go to Payfast and never reach us. We do not take cash, bank transfers or payment on collection.

Yes. Every price on the site, delivery included, is in South African rand and includes VAT at 15%.

Before we start making your order, you can cancel it for any reason and get all your money back, with no cancellation fee. Contact us as soon as you can.

Once we have begun, we cannot cancel or refund it because you have changed your mind, or because you ordered the wrong thing: a label with somebody’s name on it cannot be sold to anyone else. The cooling-off right for online shopping does not cover personalised goods.

We are sorry. If there is a manufacturing defect, or we made an error, you may return it within six months of delivery and choose a repair, a replacement or a refund. The choice is yours, and we pay the return costs. Tell us what happened, with a photo if you can.

Tell us within three working days of delivery and send a photograph of the damage and of the packaging. We replace it or refund it, your choice, and we pay the courier costs.

We process an agreed refund within seven working days. Card refunds can take a few days more to appear on your statement, which is your bank’s timing rather than ours. Refunds go back the way the money came.

Please give us the chance to put it right first: tell us what went wrong. If you are still unhappy, you can contact the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission.

Our website, and the database behind it, are hosted in South Africa. We use your details to make and deliver your order, and our privacy policy explains the rest.

Only if you sign up for our newsletter and confirm it from your inbox. A few emails a year, never more, and every one has an unsubscribe link.

Email orders@labelpal.co.za, call 083 789 1228, or use our enquiry form. We reply within one working day.