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Last updated 6 October 2026.
Everything we make is printed to order, so delivery has two parts: the time it takes us to make your order, and the time the courier takes to bring it to you. This page sets out both, what delivery costs, and what happens if something goes wrong. It says the same as section 3 of our Terms and Conditions.
How long it takes
- Making your order: three to seven working days. Production starts when you approve your proof. Most orders are printed and ready to leave us within three to seven working days of that approval. Weekends and South African public holidays are not counted. We confirm your dispatch date when your proof is approved.
- In a hurry? Rush production: 48 hours. Add the Rush Fee in your basket (R399,00 or 10% of your basket, whichever is more, including VAT) and your order is ready for shipping or collection within 48 hours, excluding weekends and South African public holidays, provided it is placed before 10h30 on a working day. The exact date is shown in your basket before you pay. If we miss it, the Rush Fee is refunded in full.
- The courier: one to four working days. Once your order leaves us, The Courier Guy usually delivers within one to two working days to the main centres and two to four working days to regional areas. These are the courier’s times, counted from dispatch, and are not guaranteed by us.
Put together: a standard order to a main centre usually arrives within four to nine working days of your proof being approved, and within five to eleven working days to a regional area.
Time we spend waiting on you — for artwork, a spelling correction or your proof approval — is not counted. Once we have what we asked for, the clock starts again from that point.
How we deliver, and what it costs
We deliver with The Courier Guy. At checkout you choose one of:
- A Courier Guy locker. You choose the locker. When your parcel arrives you get an SMS with a PIN to open it. Please collect it within 36 hours; after that the courier moves it to its nearest kiosk. Locker delivery is free when your basket, after any discount, comes to R1 500 or more including VAT (delivery itself excluded).
- Delivery to your door. The price is The Courier Guy’s quote for your address, shown to you before you pay. Door delivery is never free.
- Collection, free, where it is offered at checkout. We tell you when your order is ready and hold it for thirty days.
The delivery charge is always shown in your basket before you pay, and it includes VAT.
How we confirm your delivery
When your order leaves us we send you its waybill (tracking) number, so you can follow it with The Courier Guy. For a locker you also receive the courier’s SMS with your PIN when the parcel arrives. For collection, we tell you when your order is ready.
Where we deliver
We deliver to addresses and lockers in South Africa only.
If something goes wrong with a delivery
- Damaged in transit. Please tell us within three working days of delivery and send a photograph of the damage and of the packaging, so that we can claim from the courier. We replace it or refund it — your choice — and we pay the courier costs. If you tell us later, your rights are not affected and we will still put it right.
- Address or collection problems. If a parcel has to be sent again because the delivery address was incorrect or incomplete, or because it was not collected from its locker in time, the courier costs of sending it again are yours. If it is our mistake, we pay them.
- Late. If your parcel has not arrived in the times above, contact us with your order number and we will chase it with the courier.
Cancelling an order
You can cancel any order before we start making it and get all your money back, with no cancellation fee. How cancellations and refunds work is set out in our Cancellation, Refund and Returns Policy.
Contact
Raymond Swanepoel trading as Media Mogul
Email: orders@labelpal.co.za
Telephone: 083 789 1228
Physical address: Unit 2, 12 Linda Street, Constantia Kloof, Roodepoort, Johannesburg, 1709